Frequently Asked Questions

What If I cannot Afford some of the products/memberships in the store?

It is Al GINKGO's policy that no customer will be turned away due to lack of funds. If you cannot afford a certain product, please email us at and we shall arrange to Gift that product to you.

I am having difficulty with my membership login and password.

Just like any other technical based system, errors and glitches can occur. Inform us immediately of your login issues, and we will do our very best to restore your access immediately. Technical/billing issues -

I would like to request Dr. Omar Zaid to speak at an event. How can I submit a request?

For all online/event requests for Dr. Omar Zaid, please leave a detailed outline of your agenda and additional information in an email with 'Event request' in the Subject. The team will do its very best to ensure each request is processed and reviewed appropriately and that a response is provided in a timely manner. You can also reach us from the contact us page.

How can I receive updates on upcoming events and products?

Regular updates on new products, upcoming programs and events will be announced on the website, our newsletters and social media sites. Be sure to become an Al Ginkgo member so you can receive instant updates and announcements

I am a member of the media and need to get in touch with Dr. Omar Zaid. How can I do so?

All media representatives can email us directly at with 'Media Request' in the subject line. We will reply to your questions and requests as soon as possible.

How can I have a one on one with Dr. Omar Zaid?

You can speak with Dr. Omar by booking a session

I purchased the books but I can't seem to open it?

Make sure that you have downloaded the books properly from your purchase links sent to your email, digital version of our books are in PDF format and you would need a suitable PDF reader to open these files. Some of the commonly used PDF readers are Adobe Acrobat and Sumatra PDF. Even browsers can open up PDFs such as Firefox, Chrome, Brave, etc,. 

Shopping Cart
Scroll to Top